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A company implements a plan to identify outcomes attractive to the employee as a way to improve performance. Which motivation theory is the basis for the plan?
A forced-choice method of appraisal requires an appraiser to.
A manager has a department where none of the employees is failing to meet the minimum requirements of the job. What recourse does the manager have under forced distribution system?
A manager is tempted to rate an employee’s performance as excellent based on the employee’s strong performance during the last six months. By deciding that the employee’s earlier performance must be considered as well, the manager has avoided which appraisal error?.
An employee who is good at answering customer questions on technical software is not good at completing paperwork or working with fellow employees. In spite of this, the employee is rated highly in all performance categories. What performance appraisal error has occurred?.
An interviewer believes that older workers are more difficult to train and make more mistakes than younger workers. This form of performance appraisal error is.
Goal setting is MOST effective when paired with the performance management tool known as.
Halo error occurs when:.
If an employee received an excellent rating because the employee was considerably more skilled than fellow workers, it would be an example of which appraisal error?.
In performance appraisal systems, central tendency is the most common error found in using:.
In setting and communicating performance standards, HR must consider:.
Procedural justice focuses on the fairness of the __________ of performance appraisal.
What is the most effective action to strengthen employee’s behavior?
When conducting a performance review, who should do most of the talking?
When significant aspects of performance are not measured by the appraisal form this is called:.
Which intervention strategy is used when a subject receives no response at all?
Which of the following appraisal methods includes the employee in setting goals?
Which of the following criteria would be least likely to substantiate the legal defensibility of a performance appraisal system?
Which of the following is an example of 360-degree feedback?
Which of the following is an example of a specific comment used to give feedback?
Which of the following narrative appraisal methods is completed by a supervisor and a human resource professional?.
Which of the following performance appraisal methods was designed to combat the problems of category rating?
Which performance appraisal method should the organization implement in order to avoid rater biases from the newly acquired managers?
A bank provides parts sales training for its sales associates. How can the bank BEST determine if the training has had an impact?
A bank purchases a CRM system to increase its customers’ satisfaction. Employees are trained on the new system. However, the satisfaction has actually declined. What is the FIRST thing the bank manager should do?.
A major concern with e-Learning is that:.
A pharmaceutical company is undertaking a joint venture that enables it to sell a new drug. The company is on a tight time frame and needs to provide training for 150 sales representatives located throughout the U.S. Given the company’s time constraints, which needs assessment method would best determine the training that sales representatives need?.
A pharmaceutical company is undertaking a joint venture that enables it to sell a new drug. The company is on a tight time frame and needs to provide training for 150 sales representatives located throughout the U.S. Which of the following needs assessment methods should the company use to create the sales representatives’ buy-in?.
A trainer has introduced an activity by reading the instructions from the facilitator guide and allowed time for questions before breaking into small groups. After forming groups, participants spend more time asking questions about what they are supposed to do than doing the activity. To keep the group focused on the activity, what should the trainer do differently next time?.
A training and development professional is most likely to succeed in drawing out quiet or non-participative group members by doing which of the following?.
A training manager and a marketing manager differ on the content of a new training program for entry-level marketing assistants. What is the best way to resolve the disagreement?.
Adults learn best when the material to be taught is:.
At a business supply company, account managers are responsible for collecting unpaid bills. The company decides to send account managers to a training course on bill collection. A successful account manager thinks that the course will be interesting but doubts that the company will give account managers time for collection activities. In this case, the training is likely to be minimally successful because the account manager.
Gaps between actual and desired performance are best identified in which phase of the ADDIE process?
HR conducts a 360-degree feedback process with the senior executives. Employees say the trained executives have communicated company progress on a regular basis and are always available for guidance. What level of evaluation is being measured?.
If many people perform a similar set of tasks, what would be the preferred method of collecting information for assessing training needs?.
In which of the following content areas is it most difficult to evaluate the effectiveness of training?
Once the data of training needs analysis has been gathered, the next step is to:.
One well-recognized advantage of on-the-job training is:.
People are more receptive to learning in a training situation when:.
Tests would likely be used for evaluating the results of training programs when which criterion is used?.
The best way for managers to measure observable changes in behavior is through the use of.
The HRCI is adding five new stamping machines, which are identical in design and operation to 20 stamping machines currently operated by 20 machine operators and 20 assistant machine operators. The operators for the new equipment will be selected from the pool of current assistant machine operators. Which of the following is the most cost effective instructional method for training the new operators?.
The manager determines that the decline of customer satisfaction is a result of both the new system and the compensation policy. Because some of the employees are not yet proficient on the system, they believe that the higher satisfaction goals are not achievable. What is the next thing the manager should do?.
To ensure that a job training program is valid, a trainer will emphasize:.
Transfer of training refers to a trainee’s ability to.
What is a benefit of incorporating knowledge of the characteristics of adult learners into a training program?.
What is a characteristic of an adult learner?.
What is a disadvantage of e-learning?.
What type of training utilizes demonstration and hands-on performance of job tasks to be accomplished?.
Which learning curve is common when a trainee is learning a difficult task that also requires specific insight?.
Which level of training evaluation provides data related to sales increases or cost savings?.
Which of the following is a disadvantage of instructor-led training?.
Which of the following is an advantage of conducting a pilot program?.
Which of the following is an example of transfer of learning?.
Which of the following is the BEST method to meet the needs of a visual learner?.
Which of the following should HR consider when defining the target audience for a training program?.
Which of the following types of activities would appeal to a kinesthetic learner?.
You need to select a training delivery method. Your goals include (a) cost effectiveness, (b) low amount of trainer travel, and (c) low amount of trainee time away from work. Immediate trainee feedback in real time is not required. Which delivery method would best address this situation?.
A common mistake made in creating succession plans is to forecast future staffing needs on the basis of.
A common mistake to make with succession planning is to.
A high-performing manager is interested in promotion to an executive-level position. However, the company does not have an employee who is ready to move into the manager’s position. The manager has indicated that it may be time to look at outside opportunities What action will BEST meet the needs of both the employee and the company?.
All of the following are ways that HR can support the employees’ career plan EXCEPT:
Career development programs that help employees reappraise their career paths and remain productive in work are the focus for employees in which stage of career development?.
Creating a dual-ladder career path enables employers to.
If talent management is effective in a firm,.
Replacement planning is based on an organization’s ability to.
The FIRST step in developing strategies to retain talented employees is to.
What is the difference between replacement planning and succession planning?.
Which of the following best describes the difference between replacement planning and succession planning?.
Which of the following best ensures that people with the necessary talent and skills are available when and where the need arises for them?
Which of the following is most characteristic of succession planning?.
Which of the following is NOT a characteristic of a succession planning process?.
Which of the following is most likely to focus on the relatively short term?.
According to Skinner, ignoring certain actions is a key component of which form of behaviour modification?
When providing performance feedback to employees, managers should:
Kirkpatrick’s model for evaluating training programs focuses on evaluating effectiveness after the training program has been conducted. What levels of training evaluation are MOST used by organizations, because they are MOST easily measured?
Which of the following appraisal errors occurs when a manager evaluates an employee’s performance primarily based on recent performance and not the entire duration of the appraisal period?
What value should be communicated to employees regarding customers?
Which one of the following is the ability of an individual to influence a group or another individual toward the achievement of goals and results?
In setting and communicating performance standards, HR must consider:
Factory workers who usually work in the assembly department are rotated into the shipping department every other week. Which of the following career development programs are these workers participating in?
What is the focus of career planning?
According to Herzberg’s motivation-hygiene theory, which of the following is not a motivation factor?
Which leadership theory maintains that performance depends on the interaction between situation favourableness and leadership style?
What are the standards that reflect the success of the organization?
A manager rates all employees within the same range, regardless of the differences in actual employee performance and results. This performance appraisal rater error is known as:
Maslow’s Hierarchy of Needs theory suggests there are five basic human needs. Which of these needs can be fulfilled with an opportunity for growth development?
Which of the following BEST defines career management?
To improve job satisfaction and motivate employees, a supervisor has informed staff that they will be given more independence and the opportunity to review their own work. Which of the following concepts is the supervisor using in this example?
What is the purpose of a dual-ladder program?
What plays an important role in the overall fairness of the performance evaluation system?
In managing a work team of entry-level employees, which of the following is generally the MOST suitable situational leadership approach according to the Hersey-Blanchard theory?
Which phase of the ADDIE process identifies and documents the organization’s developmental needs?
Job enlargement occurs when:
During which stage of career development does the employee learn the job, increase abilities and pursue career dreams?
What are career growth opportunities, recognition and good manager relationships?
Which of the following performance evaluation methods evaluates performance using self, peers, direct reports, management and sometimes even customers and suppliers?
Which of the following would be MOST likely in a low -power-distance culture?
Which of the following performance evaluation methods is an example of a category rating method?
Which of the following is MOST characteristic of succession planning?
Which of the following behaviors is an example of high uncertainty avoidance?
Which of the following is NOT a goal of orientation?
What is the process that measures whether an employee accomplishes work requirements?
Which major task is associated with the early career establishment and achievement stage of career development?
What is the difference between replacement planning and succession planning?