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What is usually the first action HR does in an organizational development program?
The most important activities a change agent performs are to
Which of the following is the MOST important role HR can play a major change initiative?
Which of the following statements about knowledge management is true?
Which of the following methods of organizational development has been criticized for the emotional stress it creates for some participants?
An organization is threatening to cut back the budget of its HRD programs. This function, in reality, has been quite successful, and the staff does not understand the reason for the proposed cutbacks. What must the department do to communicate its success?
A learning organization requires:
A training specialist uses a properly cited paragraph from a novel in order to illustrate an important learning point in a training session. The training specialist has followed the guidelines of which of the following?
An employee wants to obtain a patent for an invention she created at work. The right of the employee to do this is primarily governed by
An organization recently completed a merger and wants to develop competency models to enhance work accomplishment. What might HR professionals recommend as first steps in building relevant competency models?
To deal with aggressive global competition, a company downsized and modified its strategic business plan. The most important thing the company’s HRD function must do to support the initiative is to
Which of the following is NOT an example of a learning organization?
Which of the following is not a description for tacit knowledge?
The BEST way to align HRD with organizational goals is for HR professionals to
An HRD professional with the knowledge to facilitate planned change, structure organizations, and assess program costs and benefits demonstrates which HRD competency?
The CEO of a manufacturing company has noticed an increase in waste and a delay in shipments. To combat these problems, a TQM program is being instituted. How can supervisors at the company encourage employees to contribute to this quality movement?
An educational services company hires an OD consultant to examine its organizational structure and reporting relationships. What should the consultant do first?
A company surveyed its customers to determine their satisfaction levels with various operations within the organization. Findings show that there have been numerous delays in response to customer inquiries and that the delays were the result of reporting structures limiting communications to “proper channels.” Which organizational development approach should be evaluated to avoid future delays?
Which one of these is not a characteristic of OD?
Sociotechnical Systems approach is based on which of the following?
Due to changing customer needs, a 25-year-old company plans to cut 60% of its capacity and invest heavily in leading-edge technology. This will mean a major revamping of procedures, which will affect over 75% of employees. Management can improve acceptance of these changes by
An organization that learns about its competition in order to maintain an atmosphere of continuous improvement is utilizing which data collection method?
A 15-year-old company has downsized from 17,000 to 8,000 employees over the last three years, restructured the organization, and developed a new business plan. Management thinks the company is stable, but employees are taking a wait-and-see approach. What is the MOST critical employee issue relative to the success of the company’s change effort?
When organizational systems and structures are realigned with the desired behaviors, this is referred to as:
Which of following is not true about strategic positions in an organization?
Using metrics and forecasting, an HR director submits a proposal for additional head count for her training department to the Chief Operating Officer. In the proposal, she illustrates how adding another trainer is crucial to the organization’s business model and instrumental in achieving the business objectives. What role is the training director demonstrating?
Performance evaluation can be perceived unfairly because
Mid-year performance reviews as a means to
The overall objective of performance management is
The primary purpose of a performance management process is to
One part of an individual development plan is to analyze
Why does a company use a performance-based layoff system?
Which of the following criteria would be least likely to substantiate the legal defensibility of a performance appraisal system?
A company implements a plan to identify outcomes attractive to the employee as a way to improve performance. Which motivation theory is the basis for the plan?
Which intervention strategy is used when a subject receives no response at all?
Which of the following appraisal methods includes the employee in setting goals?
Which of the following is an example of a specific comment used to give feedback?
Goal setting is MOST effective when paired with the performance management tool known as
You have been assigned to coach an employee who is struggling with work assignments. Which of the following steps should you complete first?
Which of the following does NOT describe a shift occurring in the performance management process?
Management by objectives emphasizes participatively set goals that are:
Procedural justice focuses on the fairness of the __________ of performance appraisal.
When conducting a performance review who should do most of the talking?
In which job assignment approach was low learning value for managers?
The most challenge of executive development program is:
Which of the following method increases challenges and opportunities for employees who stay in current job?
The best way to define high potential (HiPo) employees is
In order to attract and retain talented employees, managers will need to
A job rotation program that requires key executives to develop HR expertise is an example of which of the following HR trends?
The FIRST step in developing strategies to retain talented employees is to
Which of the following is most likely to focus on the relatively short term?
A common mistake made in creating succession plans is to forecast future staffing needs on the basis of
Which of the following best ensures that people with the necessary talent and skills are available when and where the need arises for them?
Which of the following is most characteristic of succession planning?
Which of the following best describes the difference between replacement planning and succession planning?
Which of the following is NOT a characteristic of a succession planning process?
A common mistake to make with succession planning is to
If talent management is effective in a firm,
A high-performing manager is interested in promotion to an executive-level position. However, the company does not have an employee who is ready to move into the manager’s position. The manager has indicated that it may be time to look at outside opportunities. What action will BEST meet the needs of both the employee and the company?
What is the difference between replacement planning and succession planning?
All of the following are ways that HR can support the employees’ career plan EXCEPT:
Which of the following best describes Talent Management?
Replacement planning is based on an organization’s ability to
Creating a dual-ladder career path enables employers to
Career development programs that help employees reappraise their career paths and remain productive in work are the focus for employees in which stage of career development?
To improve workplace diversity, HR might
Talent pools work BEST when they are focused on:
Leadership of an organization has determined that its strategic direction and technology position would be significantly compromised if five key employees were to leave the organization. What process should management consider in order to best protect its intellectual capital?
A company hires an Executive Coach for helping its employees to
Psychological contract is:
Which internal factor can have the most influence on a company’s employee relations practices?
During the exit interview process, HR professionals collect constructive criticism that helps the organization to
________ is used to know what employees believe and how they act.
Which of the following actions might be a likely way to increase employee engagement?
A company’s computer servers were stolen from a secured area. Due to lack of evidence, no employees are under suspicion. How can the company best deal with the theft problem?
HR develops a suggestion system to gather ideas from employees on how to solve their problem with high absenteeism. This system should include all of the following actions EXCEPT
Moving work closer to an employee to overcome restraints in time and/or location BEST describes which type of alternate work schedule?
What is the most effective form of upward communication?
Which is the primary advantage of using an intranet when communicating HR programs to employees?
An internal survey data indicate that the employees satisfied with their salary and benefits. What is the likely result of this action by the union?
A customer service employee in a small company handles customer orders, prints the invoices, and sends them to the production and shipping department. Over time, the employee has become bored with the job and the work has become routine. Given the size of the company, what can the employer do to increase employee satisfaction with the job?
Labor-management cooperation is BEST supported by which action?
A disadvantage of flextime is that
Which of the following is an example of an alternate work schedule?
Employee attitude survey is the best tool for which of the following functions?
The PRIMARY purpose of an employee wellness program is to
Employee Assistance Programs (EAP) are usually conducted by
A(n) _________________ helps reveal critical insight into the sentiment and opinions of your workforce at a point in time.