Human Resource Operations 1

When an employee is injured and takes time off work, it is recommended that contact with the injured employee:

An organization has a large talent pool would consider this situation a(n)?

HR metrics can be used in the following ways EXCEPT to:

Which approach identifies and removes the causes of defects and errors in manufacturing processes?

Many employers use electronic imaging to store and retrieve electronic records because it offers:

Which of the following best exemplifies a work rule?

Which of the following describes the competitive strategies of an organization committed to differentiation?

HR policies and procedures need to be fewer and less formal in organizations that exhibit a:

Which one of the following is a method to help guide and make decisions?

For a project to be completed on time, which one of the following tasks must be completed on time?

Your company terminated 705 employees during the quarter. The average headcount is 2,500 for the same time period. What is the separation rate?

Outplacement is the process of:

A company that increases recruitment efforts to hire new employees is in which phase of organizational development?

Which of the following statements accurately describes the difference between an employee handbook and a company policy manual?

What is the mean of the following salaries? Salaries: 40,000 50,000 65,000 76,000

What is a key benefit of designating a chief ethics officer?

It is a good idea to regularly update an employee handbook because.

Which of the following activities illustrates the advisory role assumed by an HR professional?

In order to reduce information overload, orientation programs should:

The employee requests that the information not be shared with anyone outside of HR in exit interview. The BEST solution to this situation requires HR to:

What happens during the Formulation stage of the strategic planning process?

During which change process theory is the focus on making the new idea a regular part of the organization?

Which of the following is the BEST indicator to refer to when designing retention strategies?

A large Bank needs to lay off 10% of its workforce for reengineering, but does not want to risk discriminating against any employee. In order from most to least weight, which of the following weightings will BEST meet the needs of the Bank?

A potential advantage of a small firm outsourcing its payroll function is.

An organization’s executive team meets to discuss the impact of developing a new business unit. An agenda is sent in advance of the meeting so the team will be able to prepare for it. What is the most important information that HR should bring to the meeting?

In order to fulfill HR’s strategic role, HR professionals must understand each of the following EXCEPT:

All of the following statements related to human resource information systems (HRIS) are true EXCEPT:

There are many benefits to teleworking Except:.

HR can best prepare for a strategic role by:

By defining its organizational values, an organization:

The primary test to determine the reasonableness of a work rule is whether or not the:

Which of the following is a PRIMARY cause of problems with effective time management?

When is benchmarking MOST useful?

What is the FIRST step in locating a third-party contractor to handle an outplacement program?

How does the matrix organizational structure work?

When regression is used in retention research, a potential dependent variable might be:

Workplace dress code for casual days is generally an example of a.

Which of the following BEST describes why an HR professional would use quantitative data analysis?

What is one of the main benefits of implementing the balanced scorecard approach?

A mission statement does NOT need to include?

Progressive discipline is best described as a system that.

The HR competency of credible activist is associated with.

If the HR department was requested to outsource as a cost-saving measure, which task within HR would be MOST likely to be outsourced?

In order to manage change, which technique is NOT used during the transition state?

All projects have the following characteristics in common EXCEPT:

A complex environment affects and is affected by various forces that all share in an organization’s values and activities. That any organization operates within a complex environment is proposed by:

An organization that places more emphasis on training and formalizes policies and procedures is in what phase of organizational evolution?

The employee expense reimbursement policy, procedures, and work rules have been developed and written. How should the information be dispersed to the employees?

An employee who implements HRIS reports to both the CIO and the senior vice president of human resources. This is an example of what type of organizational structure?

Which of the following positions is considered an HR specialist?

The J Curve of Change describes people’s performance, thoughts and emotions as they deal with change. Which scenario BEST describes the J Curve of Change?

What term is used to describe the ability of an instrument to measure consistently?

What tool maps the factors that affect a problem or a desired outcome?

When an injured worker is going to return to work, HR should not:

All decisions are made at headquarters or according to the company’s policy and procedures. The PRIMARY advantage of this approach is.

Splitting the duties and accountabilities of a job between two people is called.

Re-assignment of work, related to job in another part of organization, at similar position is called:

All of the following are common characteristics of a project EXCEPT the:

Why is it important that HR professionals understand relevant privacy laws and develop processes and procedures?

Part of your HR responsibilities is to track job descriptions and salaries across the organization. You need to sort salaries from lowest to highest and then track the number of employees receiving the salary amount. What analysis tool can help you classify this level of information?

Which of the following is an example of an alternate work schedule?

Which is NOT a duty of the HR shared service center?

Which type of organizational structure would be MOST effective for reinforcing local authority and accountability?

A manager terminates an employee who “does not fit in.” Rather than hurt the employee’s feelings, the manager does not give a reason for the termination. Which of the following is true in this situation?

What is the focus of Stage Three of Lewin’s Change Process Theory, Refreeze the New State?

Which project planning tool uses critical paths

An organization is planning to implement the balanced scorecard approach to management. Which of the following would be the BEST implementation strategy?

A corporation must significantly reduce its workforce because of increased costs resulting from changes in the regulatory environment. What should HR do to help the retained employees cope?

A short-term objective is generally completed within:

Which of the following are the activities of On Boarding?

Which of the following work schedules allows an employee to vary his or her arrival time on a daily basis without management approval, provided he or she arrives before the beginning of core hours?

All of the following are examples of outsourced functions EXCEPT:

Which method of communicating policies, procedures and work rules to employees has proven to be useful in reducing the number of misunderstandings over workplace policies?

What is the definition of ethics?

Linking staffing levels to organizational goals is best described by which of the following?

A disadvantage of flextime is that.

What should management build the new outsourced HR organization structure around?

Which of the following is NOT an example of an unavoidable employment separation?

A project manager who works to build team norms and foster harmony is assuming which responsibility?

Which of the following does NOT illustrate the shared value concept of corporate social responsibility?

Which of the following occurs during the design phase of implementing the balanced scorecard system?

An IC design company that hires a scientist to perform research should have which of the following included in the employment contract?

A company that emphasizes training to maintain workforce flexibility and improve productivity is in which phase of organizational development?

Despite progressive disciplinary actions, an employee has continued to violate company policy on attendance. The employee must now be terminated, but the employee’s manager has never terminated anyone. In this situation, HR should:

What should an employer do after an employee termination is complete?

An organization that has designed and published its values, provided training on the values, and outlined an individual’s responsibilities in upholding the values has developed a:

An employee handbook would most likely include information on all of the following topics EXCEPT:

In which stage of the J Curve of Change is performance at its lowest?

Which of the following is an example of strategy development?

An employee is on sick leave for long time, HR should.

Moving work closer to an employee to overcome restraints in time and/or location BEST describes which type of alternate work schedule?

_______ allows workers to work part of the week from home?

Your organization invested $100,000 in an advertising campaign to promote a new service. Your organization received 150 calls from the campaign, and half of the callers bought the service. The amount of services bought totalled $500,000. What was the return on investment?

What refers to the right and power to interpret and apply the law, often within a certain geographical region?

When an HR department screens a large amount of information to detect emerging trends that will affect the supply of labor, it is engaging in:

During an exit interview, what type of questions should be asked besides “Why is the employee leaving?”

Collective rationalization, self-censorship, and illusion of invulnerability are all symptoms of:

Which is the best description for organizational culture?

Which of the following is not an option for recruitment?

Which of the following financial measures are NOT used to evaluate HR’s strategic contributions?

What is known as a strategic, integrated management system for achieving customer satisfaction that involves all managers and employees and uses quantitative methods to continuously improve an organization’s processes?

Mandy starts work at 7:00 a.m. so she can leave by 4:00 p.m. to pick up his son by 4:15 p.m. Mandy works a fixed schedule of 8 hour days, 5 days a week with these designated arrival and departure times. What type of work schedule does Mandy work?

Staff can easily be made aware of a new policy by.

Which one of the following terms is best described as a scheduling policy in which full-time employees may choose starting and ending times within guidelines specified by the organization?

A turnover analysis is a technique that: