HR Service Delivery 1

A company uses employee referral for hiring may:

What is the HR’s first step when a manager asks to fire an under-performing employee?

What should an HR manager concern about hiring temporary employees, except:

Which of the following best describes the relationship between human resource planning and strategic organizational planning?

A bank’s primary concern is to reduce an expected labor surplus quickly. Its secondary concern is to minimize the effect on employees. The options that would best address this organization’s concern by priority are:

A bank uses information provided by experts to predict future industry trends. The form of judgmental forecasting where experts take turns presenting their assumptions and refining a composite but never meet is called

Several HR managers are brought together to generate ideas about the impact of technology on HR management and staffing. This best describes which forecasting method?

Which forecasting method would be used to make a statistical comparison between gross sales and the number of employees in a retail chain?

In which organizational approach to international human resource management is it common to have all key executive positions held by personnel from the headquarters country?

Trend Analysis, Ratio Analysis, and Scatter Plots are all methods of:

Under which flexible staffing option would a professional employer organization (PEO) be most likely to provide temporary workers with benefits?

Which employment contract provision deals with whether or not an independent contractor can use the copyright his or she produced for other purposes outside the company?

A shipping company uses information provided by experts to predict future industry trends. The form of judgmental forecasting where experts take turns presenting their assumptions and refining a composite but never meet is called

In today’s workforce, there is a trend toward a(n)

For virtual jobs performed by individuals shifting from project to project or working on cross-functional teams that change frequently, a job analysis must focus on the:

The most difficult problem in forecasting demand for employees is:

Which of the following techniques are not connected with human resource planning?

Which of the following is not a forecasting technique to assess the human resource requirements of an organization?

Which selection tool is considered the LEAST useful by most HR managers

If a candidate is recruited and hired through two professional employment agency contacts and both agencies claim the fee for the referral. What is the best approach to settling the claims?

Which of the following recruitment methods usually results in lower employee turnover?

A large firm is resulting in several positions remaining unfilled for weeks. To expand their recruiting efforts, the firm should utilize all of the following steps EXCEPT

All of the following are good examples of employment branding on a corporate Web page EXCEPT

Which of the following is a good reason applicant notification should take place in a timely fashion?

An organization that gives preference to applicants referred by current employees could be guilty of

An emotional intelligence selection device is best suited for jobs requiring what characteristic?

The biggest drawback to developing a selection program based upon a predictive validity model is:

An employment interviewer says to a job applicant, “That experience sounds interesting… ,” after which the interviewer pauses, waiting for the applicant to elaborate further. What type of interview technique is being used?

An IC design company that hires a scientist to perform research should have which of the following included in the employment contract?

A company has high turnover in its telemarketing department. Part of the reason for the turnover is that employees deal with stressful situations and difficult people. Which of the following would provide the MOST realistic job preview?

Why do organizations use behavioral based interview in workforce selection?

Unlike human resource planning with a traditional focus, human resource planning with a career development focus takes into consideration:

Which of the following is a common reason for using headhunters in recruitment?

Reference check is essentially worthless as a selection tool because:

What are the benefits of using applicant tracking system (ATS) Except?

Which of these is an example of a behavior type interview question?

A manager terminates an employee who “does not fit in.” Rather than hurt the employee’s feelings, the manager does not give a reason for the termination. Which of the following is true in this situation?

Which of the following is most effective in improving retention?

An HR manager conducts an exit interview with an exceptional employee who is leaving for another firm. The employee requests that the information not be shared with anyone outside of HR. The BEST solution to this situation requires HR to:

During an exit interview, what type of questions should be asked besides “Why is the employee leaving?”

A corporation must significantly reduce its workforce because of increased costs resulting from changes in the regulatory environment. What should HR do to help the retained employees cope?

Managers in service industries tend to underestimate the competitive advantage potential in the relationship between employee retention and __________.

The employee requests that the information not be shared with anyone outside of HR in exit interview. The BEST solution to this situation requires HR to:

The first strategy for improving employee retention is to _____________.

Which of the following is not an option for decruitment?

Employer branding is most often used for

HRCI needs to increase the diversity of its workforce. Which choice might this requirement rule out?

What pay systems seem to be more successful in manufacturing organizations than in service organizations and organizations pursuing technical innovations?

Which of the following job evaluation methods would provide a small organization with a quick and inexpensive way to compare one job to another?

Which of the following job evaluation methods would be MOST appropriate for an organization that has a large number of people with similar, defined jobs?

An HR manager reviews widely published salary data to ensure that company compensation is superior to regional competition. A potential outcome of this lead compensation philosophy is

Which of the following job classes would typically have the greatest range spread?

A company that believes higher-quality employees are more productive is MOST likely to

Service to the customer may suffer most when which form of sales compensation is used?

Which of the following would be a recommended compensation practice for a startup business that wishes to create an innovative, entrepreneurial culture?

Which common practice in a pay-for-performance system is most likely to hinder performance?

In order to determine eligibility to participate in a group variable pay plan, what is the most critical question that must be answered?

In an organization adopting a pay-for-performance philosophy:

An organization wants to focus its executives’ attention on increasing the value of the organization’s stock over the next two years. Which is the BEST incentive vehicle for rewarding achievement of this goal?

A compensation method related to an employee’s individual performance is known as

Two consecutive years of mandated 10% increases in the minimum wage would probably result in which of the following?

An advantage of a stock-based (equity-based) compensation plan is that it

What should be the compensation basis for a sales representative whose time is spent acquainting potential customers with the company’s product line and providing technical assistance?

14. A company should use which of the following pay programs to compensate programmers?

Which type of benefits plan recognizes individual differences in terms of characteristics such as age, family status and lifestyle?

An organization’s compensation system has been shown to realize its _______________.

As part of conducting a benefit plan needs assessment, the HR professional has looked at the organization’s business strategy and compensation philosophy. What is the NEXT step that should be taken?

What is one of the advantages of taking a total rewards approach?

An executive compensation plan will emphasize which of the following factors?

A top executive will most likely be compensated with all of the following EXCEPT:

Which of the following is LEAST likely a benefit of using competency based pay?

When employees return to work after a natural disaster, HR’s most effective support is to

Which of the following is not used as a method to segment a relevant labor market?

What is the primary purpose of offering an executive stock options in a compensation package?

The budgeting effort in a project’s life cycle occurs during which phase?

The PRIMARY priority of a project manager who is exhibiting the interpersonal role is:

A project manager is assembling the project team. What should HR advise the manager to look for in project team members?

Which is the prioritized step to implement HRIS is

What should management build the new outsourced HR organization structure around?

A potential advantage of a small firm outsourcing its payroll function is

The practice of contracting with vendors to perform HR services and activities” best describes which of the following?

___________ is best described as a “technology-enabled HRM group focused on value-creation by providing excellent service to internal customers while reducing costs through increased efficiency and continuous improvement”.

Which of the following is the most uncommon reason why companies outsource?

With regard to social networks, many companies are now

Which of the options below is NOT an example of a technology trend?

Which of the following is NOT a common application of a typical HRIS?

When choosing technology solutions, several criteria should be evaluated. What criteria description below is NOT true?

Which of the following is NOT a strategy for protecting organizational proprietary information?

When a company just begins to “go global,” a general manager for a new venture is most likely to be a:

“Inpartiation” is a critical component of a global staffing policy when an organization seeks to:

What is the most important motive of employer that assigned their parent country nationals in developing country?

When is the most appropriate time to discuss repatriation with expatriates?

Which of the following is NOT an international assignee?

Which of the following is NOT a reason why individuals refuse international assignments?

The best predictor of success for a potential global assignee is the ability to:

Which of the following is NOT a potential reason for a company’s decision to fill a position through an international assignment?

You are preparing an on-assignment checklist for an individual going on an international assignment. Which of the following items is the LEAST important to pursue?

Which of the following factors has the MOST impact on cost-of-living adjustments (COLAs)?

What is the main reason for the comparatively high failure rates among expatriates?

What benefit could a staffing needs analysis provide an organization that is planning for global expansion?

International assignees are also referred to as: