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Conclusions from qualitative data are
What is the main difference between a focus group and a group interview?
The effective management of human resources in a firm to gain a competitive advantage in the marketplace requires
Which of the following statements about a reliable employment test is true?
Content validity is the extent to which a selection device
Which of the following quality tools shows possible relationships between two variables?
If an HR practitioner developed an economic or statistical model to identify costs and benefits associated with an HR program, this would be called a(n):
An integrity test results are consistent, and the test measures what it is intended to measure. This test is considered?
Which of the following reliability measures is most used to an organization that requires managers to participate in assessment center?
Which of the following is true in a classic experimental design?
Which measure of variation shows how scores are spread out around a mean?
If the correlation coefficient between two numbers is +1, it means that as the value of one variable increases, the value of the other:
HR department sends an employee engagement survey to 500 of 10,000 employees. This is known as a:
A Company’s remuneration committee has already determined that employees will either need to pay a greater share of their insurance costs or face higher deductibles and copayments. Based on this preliminary report, HR should recommend that the committee.
Which of the following techniques will be MOST valuable in helping a line manager visualize the correlation between training and revenues?
An HR Director decides to test the theory that a decline in the investment of IT is directly related to a decline in subsequent operational efficiency. The BEST way to test the theory is to:
A company’s employee morale has not had raises in two years. To minimize the weakness it has identified, what is the first thing the company should do?
The following test scores were recorded by job applicants: 65, 68, 70, 75, 88, 90, 90, 91, 92. What is the mode?
When regression is used in retention research, a potential dependent variable might be:
Which of the following prioritizes categories from most frequent to least frequent?
Which of the following is an illustration of the relationship between two variables?
Which of these statements relating to the experimental design or true experiment is false?
Quantitative survey only works if:
In translating the results of a salary survey into actual wage rates, what statistical technique would be most appropriate to use?
An HR manager has been asked by a supervisor to conduct a time management training session to address missed deadlines. Rather than create a time management training course, the training manager decides to investigate the problem by collecting data from key staff members who can provide information about this perceived need. Which method of data collection should the training manager use to collect information in a short time to allow for sharing of ideas?
The very bottom perspective of the Balanced Scorecard is the ultimate “enabler” for the three top layers. This bottom perspective is called:
What is the advantage of using a balanced scorecard (BSC)?
The measurement, % of employees following a supervisor approved competency model, would most likely be placed in which perspective of the Balanced Scorecard?
The top perspective of the Balanced Scorecard is the final end results or outcomes we want to achieve. This perspective is called:
The Balanced Scorecard process captures a cause and effect relationship based on having all parts linked together. Strategic goals link down to objectives, objectives link down to measurements, and measurements link to:
Assume an Agency Plan has an objective: Improve the productivity of docking services at all stations. Which of the following measurements would be most appropriate for this objective?
The basic steps for creating a Balanced Scorecard include: A = Align your strategy map to other organizational units; B = Create your strategic plan – including goals and objectives; C = Extend your strategy map into measurements and targets; D = Map your strategy over four perspectives. The sequence or order of these steps should be (left to right):
Which of the following performance measures is considered the most sophisticated and is felt to give top management the best method of evaluating sub-units?
Which of the following is one of the four perspectives of a balanced scorecard?
Which of the following balanced scorecard perspectives examines a company’s success in targeted market segments?
In order to get the most out of the Balanced Scorecard, it should not be thought of as a:
Which of the following goals relates to the strategic area of Efficient and Seamless Delivery Systems?
The Customer Perspective of a balanced scorecard has the following objective: Retain High Value Customers. Which objective within the Balanced Scorecard should fall below this objective?
Which of the following is an example of a measurement?
What term is used to describe a set of performance targets and results that show how well an organization performed in meeting its objectives relating to its stakeholders?
If an employee received an excellent rating because the employee was considerably more skilled than fellow workers, it would be an example of which appraisal error?
Tri-Force Applications needs to implement a new performance management system to accommodate new acquisitions. Which performance management system should the organization implement in order to avoid rater biases from the newly acquired managers?
360-degree appraisals or multisource assessment are most relevant and useful for:
__________ can be an effective tool to help managers understand how well the leadership in organization.
What is a disadvantage of stack ranking performance?
What do the written essay, critical incidents, graphic rating scales, and BARS evaluation methods have in common?
A balanced scorecard measure for the operations process of the internal business process perspective would be:
Which of the following statements of Balanced Scorecard (BSC) is false?
A strategy map:
Which one of the following measures would be used under the balanced scorecard approach to measure customer perspective?
Improving manufacturing capability would be included in which one of the following perspectives?
The overall purpose of the balanced scorecard approach is to:
Which one of the following is a ‘lag’ performance indicator?
________ is a measure of how readily a company can use its assets to generate profits.
What is the best objective to achieve business success?
Which of the following method is a predictive measurement in selection?
Which of the following is a long-term consideration when evaluating the effectiveness of a selection program?
Testing may not be valid in predicting performance if the test measures ability but fails to measure:
Validation studies, such as predictive and concurrent validation, use which of the following?
In order to more accurately track recruitment costs and return on recruiting investments, HR should calculate:
% of applicants from a recruitment source that make it to the next stage of the selection process is:
A company is spending too much money on training programs and doing no evaluation of their effectiveness. You have to measure:
In order to achieve true business impact, HR should measure___________that will most positively affect their organization’s productivity and profitability.
Which of the following measures focuses specifically on whether or not the workforce have executed the firm’s strategy?
Which of the following are common measures of human capital?
Which of the following is the BEST indicator to refer to when designing retention strategies?
The HRIS team selects a contractor and must present its decision to the CHRO for budget approval. The CHRO will want to know if the program is cost-effective. The team can BEST make its case by:
A company begins with 600 job applicants and schedules 30 final interviews. They offer employment to ten applicants and hire six. What is the yield ratio of qualified applicants to total applicants?
A turnover analysis is a technique that:
Which of following is not the HR measures can drive the performance of customer perspective?
_________ is the most commonly analyzed recruiting metric for cost effectiveness.
_______________ aims at depicting the human resources potential in money terms while casting the organization’s financial statements.
The common standard “benchmark” for HR full-time equivalent-to-Employee Ratio is:
Which of the following is NOT an outcome of employee engagement?
An increase in ___________ is often a sign of unrest among employees.
____________ shows the compensation cost structure of an organization.
What is the goal of a Level Three Evaluation according to Donald Kirkpatrick?
Which of the following can prove training investment paying off?
Your company has implemented several internal processes to improve the recruitment and retention of senior executives. You are tasked with measuring the effectiveness of those internal processes. Which of the following is the LEAST appropriate to use?
Which of the following is the best way to evaluate a training program?
An HR manager attempting to determine if the cost involved in implementing a new HRIS system will equal the return within ten months is using which of the following types of measures?
When significant aspects of performance are not measured by the appraisal form this is called:
Halo error occurs when:
In performance appraisal systems, central tendency is the most common error found in using:
A manager has a department where none of the employees is failing to meet the minimum requirements of the job. What recourse does the manager have under forced distribution system?
An interviewer believes that older workers are more difficult to train and make more mistakes than younger workers. This form of performance appraisal error is
An employee who is good at answering customer questions on technical software is not good at completing paperwork or working with fellow employees. In spite of this, the employee is rated highly in all performance categories. What performance appraisal error has occurred?
A forced-choice method of appraisal requires an appraiser to
Which of the following narrative appraisal methods is completed by a supervisor and a human resource professional?
Which of the following performance appraisal methods was designed to combat the problems of category rating?
A manager is tempted to rate an employee’s performance as excellent based on the employee’s strong performance during the last six months. By deciding that the employee’s earlier performance must be considered as well, the manager has avoided which appraisal error?