HR Admin and Shared Services 1

An organization has a large talent pool would consider this situation a(n)?.

Which of the following is not an option for recruitment?.

_______ allows workers to work part of the week from home?.

What should an employer do after an employee termination is complete?.

Which of the following is NOT an example of an unavoidable employment separation?.

Which of the following work schedules allows an employee to vary his or her arrival time on a daily basis without management approval, provided he or she arrives before the beginning of core hours?

Which of the following is true in this situation?.

Re-assignment of work, related to job in another part of organization, at similar position is called:.

Which of the following positions is considered an HR specialist?.

If the HR department was requested to outsource as a cost-saving measure, which task within HR would be MOST likely to be outsourced?.

Workplace dress code for casual days is generally an example of a.

The primary test to determine the reasonableness of a work rule is whether or not the:.

An organization’s executive team meets to discuss the impact of developing a new business unit. An agenda is sent in advance of the meeting so the team will be able to prepare for it. What is the most important information that HR should bring to the meeting?.

The BEST solution to this situation requires HR to:.

Which of the following statements accurately describes the difference between an employee handbook and a company policy manual?.

HR policies and procedures need to be fewer and less formal in organizations that exhibit a:.

When an employee is injured and takes time off work, it is recommended that contact with the injured employee:

A turnover analysis is a technique that:.

Which is the best description for organizational culture?.

Moving work closer to an employee to overcome restraints in time and/or location BEST describes which type of alternate work schedule?.

In this situation, HR should:.

What should management build the new outsourced HR organization structure around?

Which of the following are the activities of On Boarding?.

Which type of organizational structure would be MOST effective for reinforcing local authority and accountability?

Splitting the duties and accountabilities of a job between two people is called.

This is an example of what type of organizational structure?.

The HR competency of credible activist is associated with.

When regression is used in retention research, a potential dependent variable might be:.

By defining its organizational values, an organization:.

A potential advantage of a small firm outsourcing its payroll function is.

In order to reduce information overload, orientation programs should:.

A company that increases recruitment efforts to hire new employees is in which phase of organizational development?.

Which of the following describes the competitive strategies of an organization committed to differentiation?.

Which one of the following terms is best described as a scheduling policy in which full-time employees may choose starting and ending times within guidelines specified by the organization?.

Collective rationalization, self-censorship, and illusion of invulnerability are all symptoms of:.

An employee is on sick leave for long time, HR should.

A company that emphasizes training to maintain workforce flexibility and improve productivity is in which phase of organizational development?.

A disadvantage of flextime is that.

A short-term objective is generally completed within:.

Which is NOT a duty of the HR shared service center?.

The PRIMARY advantage of this approach is.

How should the information be dispersed to the employees?.

Progressive discipline is best described as a system that.

How does the matrix organizational structure work?.

HR can best prepare for a strategic role by:.

In order from most to least weight, which of the following weightings will BEST meet the needs of the Bank?

Which of the following activities illustrates the advisory role assumed by an HR professional?.

Outplacement is the process of:.

Which of the following best exemplifies a work rule?.

Staff can easily be made aware of a new policy by.

During an exit interview, what type of questions should be asked besides “Why is the employee leaving?”.

Which of the following is an example of strategy development?

An IC design company that hires a scientist to perform research should have which of the following included in the employment contract?.

Linking staffing levels to organizational goals is best described by which of the following?.

What should HR do to help the retained employees cope?.

Which of the following is an example of an alternate work schedule?.

When an injured worker is going to return to work, HR should not:.

An organization that places more emphasis on training and formalizes policies and procedures is in what phase of organizational evolution?.

A mission statement does NOT need to include?.

What is the FIRST step in locating a third-party contractor to handle an outplacement program?

There are many benefits to teleworking Except:.

Which of the following is the BEST indicator to refer to when designing retention strategies?.

It is a good idea to regularly update an employee handbook because.

What is the separation rate?.

Many employers use electronic imaging to store and retrieve electronic records because it offers:.

What type of work schedule does Mandy work?.

When an HR department screens a large amount of information to detect emerging trends that will affect the supply of labor, it is engaging in:.

In which stage of the J Curve of Change is performance at its lowest?

Which of the following occurs during the design phase of implementing the balanced scorecard system?

What is the definition of ethics?

Which of the following would be the BEST implementation strategy?

Part of your HR responsibilities is to track job descriptions and salaries across the organization. You need to sort salaries from lowest to highest and then track the number of employees receiving the salary amount. What analysis tool can help you classify this level of information?

What tool maps the factors that affect a problem or a desired outcome?

That any organization operates within a complex environment is proposed by:

What is one of the main benefits of implementing the balanced scorecard approach?

When is benchmarking MOST useful?

All of the following statements related to human resource information systems (HRIS) are true EXCEPT:

During which change process theory is the focus on making the new idea a regular part of the organization?

What is a key benefit of designating a chief ethics officer?

For a project to be completed on time, which one of the following tasks must be completed on time?

Which approach identifies and removes the causes of defects and errors in manufacturing processes?

What is known as a strategic, integrated management system for achieving customer satisfaction that involves all managers and employees and uses quantitative methods to continuously improve an organization’s processes?

What refers to the right and power to interpret and apply the law, often within a certain geographical region?

An employee handbook would most likely include information on all of the following topics EXCEPT:

Which of the following does NOT illustrate the shared value concept of corporate social responsibility?

Which method of communicating policies, procedures and work rules to employees has proven to be useful in reducing the number of misunderstandings over workplace policies?

Which project planning tool uses critical paths

Why is it important that HR professionals understand relevant privacy laws and develop processes and procedures?

What term is used to describe the ability of an instrument to measure consistently?

All projects have the following characteristics in common EXCEPT:

Which of the following BEST describes why an HR professional would use quantitative data analysis?

Which of the following is a PRIMARY cause of problems with effective time management?

In order to fulfill HR’s strategic role, HR professionals must understand each of the following EXCEPT:

What happens during the Formulation stage of the strategic planning process?

What is the mean of the following salaries? Salaries: 40,000 50,000 65,000 76,000

Which one of the following is a method to help guide and make decisions?

HR metrics can be used in the following ways EXCEPT to:

Which of the following financial measures are NOT used to evaluate HR’s strategic contributions?

Your organization invested $100,000 in an advertising campaign to promote a new service. Your organization received 150 calls from the campaign, and half of the callers bought the service. The amount of services bought totalled $500,000. What was the return on investment?

An organization that has designed and published its values, provided training on the values, and outlined an individual’s responsibilities in upholding the values has developed a:

A project manager who works to build team norms and foster harmony is assuming which responsibility?

All of the following are examples of outsourced functions EXCEPT:

What is the focus of Stage Three of Lewin’s Change Process Theory, Refreeze the New State?

All of the following are common characteristics of a project EXCEPT the:

Which scenario BEST describes the J Curve of Change?

In order to manage change, which technique is NOT used during the transition state?