Employee Relations and Risk Management 1

HR′s role in supporting occupational health and safety law compliance includes all of the following EXCEPT:

What should you consider before starting the practice of monitoring employee e-mail use?

What are the two ways HR can help build a trusting environment across an organization?

What is the purpose of alternative dispute resolution (ADR) strategies?

International Labour Organization (ILO) core labor standards include all of the following EXCEPT:

Which document is a comprehensive text that details every aspect of company policy, the procedures for following those policies and the forms necessary to complete each process?

Which of the following core labor standards are NOT covered by the ILO?

Which of the following describes “for cause termination”?

Which type of law concerns employees′ rights at work and through the contract for work?

Which of the following is true about the International Labour Organization (ILO)?

Which of the following is a potential advantage of a heterogeneous team?

Why is one-on-one communication important when communicating benefits to employees?

Which of the following is NOT true about task conflicts?

Which of the following describes the horizontal method of communication flow?

In low-context cultures, the focus of communication is on:

Which type of ILO standard is defined as international treaties that are legally binding once ratified?

Which element of an effective communication strategy allows senior leadership to set the tone for messaging?

Which of the following statements is true about language and culture?

What is interpersonal conflict?

Which of the following is an example of a collective labor law?

An advertising firm has experienced significant turnover among its creative writers. During exit interviews, the writers have expressed dissatisfaction with rigid starting times, a lack of recognition for their work, and poor communication between managers and employees. The company can improve communication between management and employees by:

Which of the following is NOT a benefit of a work/life program for an employer?

Supervisor counsels an employee about frequent lateness. In spite of discussions, the employee is late for work twice the following week. If the organization uses a typical step discipline process, the next step should be to give the employee:

Which of the following is true about visas?

What is the purpose of occupational health and safety laws?

An international commuting assignment is defined as which of the following work assignments?

When an employee is encouraged to speak to management regarding suggestions, concerns, or complaints, this policy is called:

28. If a supervisor assigns an employee a work that is outside his job classification and if the employee thinks that it violates his contract, the employee can file a formal complaint against his supervisor. This is known as a (n) ________

A company’s computer servers were stolen from a secured area. Due to lack of evidence, no employees are under suspicion. How can the company best deal with the theft problem?.

A company’s employee morale has not had raises in two years. To minimize the weakness it has identified, what is the first thing the company should do?

A customer service employee in a small company handles customer orders, prints the invoices, and sends them to the production and shipping department. Over time, the employee has become bored with the job and the work has become routine. Given the size of the company, what can the employer do to increase employee satisfaction with the job?.

A high quality of work life (QWL) offers the individual all of the following EXCEPT:.

A (n) _____________ is one whose policies make it possible for employees to more easily balance family and work, and to fulfill both their family and work obligations..

An employee attitude survey should only be used if top management is fully committed to.

An internal survey data indicate that the employees satisfied with their salary and benefits. What is the likely result of this action by the union?.

Employee Assistance Programs (EAP) are usually conducted by.

Employee attitude survey is the best tool for which of the following functions?.

Employees with a high level of _______________ strongly identify with and really care about the kind of work they do..

HR develops a suggestion system to gather ideas from employees on how to solve their problem with high absenteeism. This system should include all of the following actions EXCEPT.

Labor-management cooperation is BEST supported by which action?.

Which of the following Employee relations approach that leads to higher organizational performance?

Because rumors that flow along the grapevine can never be eliminated entirely, managers can minimize the negative consequences of rumors by _______________..

An organization wants to facilitate upward communication within departments and reinforce their open-door policy. Which of the following methods would be MOST effective?.

An employee has brought a gun to work. The employee is showing the gun to others but is not threatening anyone. The organization’s policy states that possession of a gun or rifle will result in termination. How should the organization respond?.

An employee in the organization continues to have problems with tardiness, while the supervisor has met with the employee a number of times individually and has warned the employee about the problem. The supervisor has come to the HR manager wanting to fire the employee. What should the HR manager do?.

HR policies and procedures need to be fewer and less formal in organizations that exhibit a:.

It is a good idea to regularly update an employee handbook because.

Progressive discipline is best described as a system that.

Staff can easily be made aware of a new policy by.

The employee expense reimbursement policy, procedures, and work rules have been developed and written. How should the information be dispersed to the employees?.

The primary test to determine the reasonableness of a work rule is whether or not the:.

Which of the following best exemplifies a work rule?.

Which of the following statements accurately describes the difference between an employee handbook and a company policy manual?.

Workplace dress code for casual days is generally an example of a.

After considering what information is being sought, what type of HR audit is the HR Head MOST likely to select?

What is the MOST probable benefit, other than legal compliance, of HR auditing?.

Which are the prioritized findings and recommendations in a HR audit report?.

The HR control process is normally thought of as containing the following steps: I) comparing actual with expected performance; II) observing and measuring performance; III) setting expectations or standards; and IV) taking corrective action. What is the proper sequence of these steps?

What is an HR audit?

______________ is a communication tool that is defined as an interactive real-time communication that takes place among computer users who are logged onto the computer network at the same time..

When an HR tells a line manager what the manager wants to hear, that HR is using which of the following barriers to effective interpersonal communication?.

What is the most effective form of upward communication?.

Which is the primary advantage of using an intranet when communicating HR programs to employees?.

Communication encourages _______________ by clarifying to employees what is to be done, how well they’re doing, and what can be done to improve performance if it’s not up to par..

Information overload occurs when ____________..

In a mixed message, the nonverbal communication is usually more reliable than the verbal message because.

A company has a contest in which the department that has the lowest number of accidents will receive an award. Which method of sensitizing employees to the importance of occupational safety is used in this example?.

A company has documented that an employee has been drinking on the job and that incidences of impaired performance have occurred. The appropriate action that the employee’s supervisor and HR should take is to.

A machinist who works at a company that stresses productivity and meeting schedules is injured while working on a job that is behind schedule. These circumstances are an example of.

An employee, who fails to use safety goggles on the job, resulting in eye irritation from fumes, is an example of.

An employer can reduce liability in the area of fetal protection by fully informing female employees of.

Employee health management practices in organizations strive to maintain ________..

Recently, several employees in the same department have experienced symptoms of cumulative trauma disorders (CTDs). To reduce the risk factors for the CTDs, the employer should.

Reducing the risk of infection in the workplace is accomplished by all of the following EXCEPT.

The employees who will operate a new piece of machinery are given instructional materials and job aids to review and attend a demonstration of safe operation. Which method of sensitizing employees to the importance of occupational safety is used in this example?.

The PRIMARY purpose of an employee wellness program is to.

What is the goal of ergonomics?

Which of the following behavior changes might an organization expect from the implementation of a physical fitness program?

Which of the following is the MOST important priority at an accident scene?.

An organization utilizing workplace design to increase employee security would most likely.

What action should the employer immediately take to reduce the violence incident occurring at the workplace?.

Which of the following is an internal cause of workplace violence?.

What is the first step when investigating an accident in the workplace?.

An organizational disaster recovery plan typically refers to.

In the context of organizational risk, the term “risk” is appropriately defined as.

The assignment of a level of probability for all types of losses to which an organization may be exposed is known as.

Which of the following statements is not true about risk?

_____________ is an effective approach for ensuring everyone involved in your organization is aware of risk management issues.