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Which of the following is an internal cause of workplace violence?
In a mixed message, the nonverbal communication is usually more reliable than the verbal message because.
The employee expense reimbursement policy, procedures, and work rules have been developed and written. How should the information be dispersed to the employees?.
An employee attitude survey should only be used if top management is fully committed to…
Which of the following statements is true about language and culture?
What should you consider before starting the practice of monitoring employee e-mail use?
What action should the employer immediately take to reduce the violence incident occurring at the workplace?
Information overload occurs when ____________
Staff can easily be made aware of a new policy by.
A (n) _____________ is one whose policies make it possible for employees to more easily balance family and work, and to fulfill both their family and work obligations..
Which element of an effective communication strategy allows senior leadership to set the tone for messaging?
HR′s role in supporting occupational health and safety law compliance includes all of the following EXCEPT:
An organization utilizing workplace design to increase employee security would most likely.
Communication encourages _______________ by clarifying to employees what is to be done, how well they’re doing, and what can be done to improve performance if it’s not up to par
Progressive discipline is best described as a system that.
A high quality of work life (QWL) offers the individual all of the following EXCEPT:
Which type of ILO standard is defined as international treaties that are legally binding once ratified?
Which of the following is the MOST important priority at an accident scene?
Which is the primary advantage of using an intranet when communicating HR programs to employees?.
It is a good idea to regularly update an employee handbook because.
A customer service employee in a small company handles customer orders, prints the invoices, and sends them to the production and shipping department. Over time, the employee has become bored with the job and the work has become routine. Given the size of the company, what can the employer do to increase employee satisfaction with the job?.
In low-context cultures, the focus of communication is on:
Which of the following behavior changes might an organization expect from the implementation of a physical fitness program?
What is the most effective form of upward communication?
HR policies and procedures need to be fewer and less formal in organizations that exhibit a:
A company’s employee morale has not had raises in two years. To minimize the weakness it has identified, what is the first thing the company should do?
Which of the following describes the horizontal method of communication flow?
What is the goal of ergonomics?
When an HR tells a line manager what the manager wants to hear, that HR is using which of the following barriers to effective interpersonal communication?.
An employee in the organization continues to have problems with tardiness, while the supervisor has met with the employee a number of times individually and has warned the employee about the problem. The supervisor has come to the HR manager wanting to fire the employee. What should the HR manager do?.
A company’s computer servers were stolen from a secured area. Due to lack of evidence, no employees are under suspicion. How can the company best deal with the theft problem?
Which of the following is NOT true about task conflicts?
The PRIMARY purpose of an employee wellness program is to:
______________ is a communication tool that is defined as an interactive real-time communication that takes place among computer users who are logged onto the computer network at the same time..
An employee has brought a gun to work. The employee is showing the gun to others but is not threatening anyone. The organization’s policy states that possession of a gun or rifle will result in termination. How should the organization respond?.
If a supervisor assigns an employee a work that is outside his job classification and if the employee thinks that it violates his contract, the employee can file a formal complaint against his supervisor. This is known as a (n) ________
Why is one-on-one communication important when communicating benefits to employees?
The employees who will operate a new piece of machinery are given instructional materials and job aids to review and attend a demonstration of safe operation. Which method of sensitizing employees to the importance of occupational safety is used in this example?
What is an HR audit?
An organization wants to facilitate upward communication within departments and reinforce their open-door policy. Which of the following methods would be MOST effective?.
When an employee is encouraged to speak to management regarding suggestions, concerns, or complaints, this policy is called:
Which of the following is a potential advantage of a heterogeneous team?
Reducing the risk of infection in the workplace is accomplished by all of the following EXCEPT:
The HR control process is normally thought of as containing the following steps:
I) comparing actual with expected performance;
II) observing and measuring performance;
III) setting expectations or standards;
IV) taking corrective action. What is the proper sequence of these steps?
Because rumors that flow along the grapevine can never be eliminated entirely, managers can minimize the negative consequences of rumors by _______________..
An international commuting assignment is defined as which of the following work assignments?
Which of the following is true about the International Labour Organization (ILO)?
Recently, several employees in the same department have experienced symptoms of cumulative trauma disorders (CTDs). To reduce the risk factors for the CTDs, the employer should.
Which are the prioritized findings and recommendations in a HR audit report?
Which of the following Employee relations approach that leads to higher organizational performance?
What is the purpose of occupational health and safety laws?
Which type of law concerns employees′ rights at work and through the contract for work?
_____________ is an effective approach for ensuring everyone involved in your organization is aware of risk management issues.
Employee health management practices in organizations strive to maintain ________
What is the MOST probable benefit, other than legal compliance, of HR auditing?
Labor-management cooperation is BEST supported by which action?
Which of the following is true about visas?
Which of the following describes “for cause termination”?
Which of the following statements is not true about risk?
An employer can reduce liability in the area of fetal protection by fully informing female employees of.
After considering what information is being sought, what type of HR audit is the HR Head MOST likely to select?
HR develops a suggestion system to gather ideas from employees on how to solve their problem with high absenteeism. This system should include all of the following actions EXCEPT.
Supervisor counsels an employee about frequent lateness. In spite of discussions, the employee is late for work twice the following week. If the organization uses a typical step discipline process, the next step should be to give the employee:
Which of the following core labor standards are NOT covered by the ILO?
The assignment of a level of probability for all types of losses to which an organization may be exposed is known as.
An employee, who fails to use safety goggles on the job, resulting in eye irritation from fumes, is an example of.
Workplace dress code for casual days is generally an example of a.
Employees with a high level of _______________ strongly identify with and really care about the kind of work they do
Which of the following is NOT a benefit of a work/life program for an employer?
Which document is a comprehensive text that details every aspect of company policy, the procedures for following those policies and the forms necessary to complete each process?
In the context of organizational risk, the term “risk” is appropriately defined as.
A machinist who works at a company that stresses productivity and meeting schedules is injured while working on a job that is behind schedule. These circumstances are an example of.
Which of the following statements accurately describes the difference between an employee handbook and a company policy manual?.
Employee attitude survey is the best tool for which of the following functions?
An advertising firm has experienced significant turnover among its creative writers. During exit interviews, the writers have expressed dissatisfaction with rigid starting times, a lack of recognition for their work, and poor communication between managers and employees. The company can improve communication between management and employees by:
International Labour Organization (ILO) core labor standards include all of the following EXCEPT:
An organizational disaster recovery plan typically refers to.
A company has documented that an employee has been drinking on the job and that incidences of impaired performance have occurred. The appropriate action that the employee’s supervisor and HR should take is to.
Which of the following best exemplifies a work rule?
Employee Assistance Programs (EAP) are usually conducted by…
Which of the following is an example of a collective labor law?
What is the purpose of alternative dispute resolution (ADR) strategies?
What is the first step when investigating an accident in the workplace?
A company has a contest in which the department that has the lowest number of accidents will receive an award. Which method of sensitizing employees to the importance of occupational safety is used in this example?.
The primary test to determine the reasonableness of a work rule is whether or not the:
An internal survey data indicate that the employees satisfied with their salary and benefits. What is the likely result of this action by the union?
What is interpersonal conflict?
What are the two ways HR can help build a trusting environment across an organization?